Returns & Refunds

Returns:


We are proud to offer a hassle-free return policy that lasts 30 days. We want you to have the time to process returns, because we know that life can be busy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift Cards
Headbands(Hand-made item)

To complete your return, we require a printed receipt or proof of purchase that was emailed to be included with the item.

Please do not send your purchase back to the manufacturer. Send returns to Iza Marie Bella at 29455 N Cave Creek Rd Ste 118 #461 Cave Creek, Arizona US 85331.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable):


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at iza@izamariebella.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at iza@izamariebella.com and send your item to: 29455 N Cave Creek Rd Ste 118 #461 Cave Creek, Arizona US 85331.

Wrong Size:

Iza Marie Bella is not responsible for items that do not fit properly. Iza Marie Bella has provided a Sizing Guide which is posted in the header and footer of our website. It is the responsibility of the customer to ensure proper fit of the items they order.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 29455 N Cave Creek Rd Ste 118 #461 Cave Creek, Arizona US 85331.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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